At Horners Jewellers, our customers come first. That’s why we’ve developed a clear store policy that outlines everything you need to know about shopping with us. Read about them below and contact us with any questions you may have.
We accept payment by the following credit and debit cards in store and on our website.
Visa, MasterCard, Maestro, Visa Electron and American Express. Payment by PayPal is accepted online only.
If you wish to change or add to your order you can do so by visiting the shop or email. Any changes however could delay the full order.
If you wish to cancel an order please contact immediately to arrange a refund or exchange.
Items over £100 are sent Royal Mail Special Delivery. This is a fully insured, secure and signed for delivery service.
Proof of posting and tracking number will be sent to you.
Items under £100 are sent First Class Recorded
We will send your product as soon as payments have cleared. Please allow 3-5 working days for delivery.
Orders placed Monday to Friday should arrive in 3-5 days (excluding Saturday and Sundays).
Overseas can take up to 3-4 weeks depending on location. Please ensure you are aware of VAT, Customs and Import charges for where you live as this will be the buyer's responsibility to pay.
Please note: Delivery times are extended over public holidays.
For further queries regarding delivery details please email firstname.lastname@example.org or our instagram page instagram.com/hornersjewellers1934
If you sadly wish to return your item in touch within 7 days of receipt. We will do a refund minus original posting.
stage cost, as long as the item is posted via special delivery (insured and tracked) and in the same condition.
If you think your item has been damaged in transit please contact us within 24hrs with a photograph as all delivers are insured
Earrings are non-returnable due to hygiene reasons. This does not affect your statutory rights.
Altered (including resizing) and engraved items are also non returnable.
Bespoke items are also exempt from return and exchange under any circumstances due to this item not being standard stock, this has been made for you.
We do not accept returns of any items that have been worn.
Items can be returned direct to Horners Jewellers within 14 days for a full refund or exchange. Please address your returned package to:
11 Cloth Hall Street
Within the package make sure you have relevant documentation for the refund process (original receipt and return reference number)
IMAGES AND DESCRIPTIONS
On our website, all product descriptions are accurate. Errors and omissions excepted. Representations of colours are approximate only due to the limitations of the photographic, reproduction and printing process. There may therefore be a difference between the actual product and photographs of it on our website but we can assure you it is high quality. All measurements and weights are approximate.
Your Data is Safe
All financial transactions are handled through our payment services provider.
We are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat your personal information.
We may collect, store and use the following kinds of data: information about visits to and use of this website (including browser type, referral source, pages viewed); information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods; information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters, as available; any other information that you choose to send to us.
We will not disclose information about you to any third parties except to the extent that we are required to do so by law, in connection with any legal proceedings or prospective legal proceedings, in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).